Frequently Asked Questions
Everything you need to know about your G.H.BASS experience.
How do G.H.BASS shoes typically fit?
Most of our Weejuns and loafers are handcrafted from genuine leather and may feel snug initially. They are designed to stretch and mold to your feet over time for a custom fit. We recommend checking our size guide for specific style measurements.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed merchandise in its original packaging. Please note that a small restocking fee may apply to mail-in returns.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your footwear sooner.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timelines vary by country and are calculated at the final stage of checkout.
How should I care for my leather loafers?
To maintain the quality of your leather, we recommend regular cleaning with a soft cloth and applying a high-quality leather conditioner. Avoid direct heat and store them in a cool, dry place when not in use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.